As a member of a team, you may be eligible to receive payment from your portal when completing a project. If your experience is eligible for payment, you will see a "Payments" tab appear on your team page.
Depending on how your experience administrator have configured payments, you may receive payment through Riipen itself, or through some external payment provider. Consult with your experience administrators for details.
Creating a payment account
Your experience may require you to configure a payment account in order to actually receive payments for your work completed. This process may require you to have the following information at hand:
Bank account information
Your bank's branch address
Personal identity information
Your tax number information
To create a needed payment account:
Navigate to the team page
Click on the "Create payment account" link in the notice displayed on the page.
Follow the prompts on the screen
Once you have completed these steps you should navigate back to the team page and should no longer see the notice to create a payment account.
Editing a payment account
If you ever need to change information associated with a payment account such as banking information, you can:
Click on your user avatar in the top navigation bar and select "Settings"
Click the "Payment Accounts" tab in the "Advanced" group
Click on the payment account you wish to update
Click on the "Edit" button
Follow the prompts on screen
Always ensure your payment account information is up to date as you will be unable to receive payments otherwise.
Viewing payments for a team
To view all payments for yourself for work completed as part of a particular team:
Navigate to the team page
Click on the "Payments" tab
You will now see all your payments for work completed within the team. To see details about any particular payment, click the "Actions" button and click "View".
When viewing a payment, it will have a state associated with it:
Status | Meaning |
Pending | The payment has been created, but it is pending completion of the work to be done or pending verification of that work from the experience administrators. |
Ready | The payment is ready to be processed and will be submitted for actual processing soon. |
Processing | The payment is currently being processed and is being prepared for submission to the payment provider. |
Submitted | The payment has been submitted to a payment provider and either requires further action by payment administrators or is being processed by the payment provider. |
Released | The payment has been released by the payment provider and is in transit to the payee's payment account. |
Accepted | The payment has been deposited into the payee's payment account. |
Declined | The payment was declined by the payee's payment account. |
Cancelled | The payment has been cancelled by the experience or payment administrators. |
Errored | The payment encountered an error. Talk to your experience administrators for further details. |
Viewing all payments
To view all payments for yourself:
Click on your user avatar in the top navigation bar and select "Settings"
Click the "Payment Accounts" tab in the "Advanced" group
Click on the payment account you wish to view payments for
Click the "Payments" tab
Viewing a payment
To view details for a specific payment:
Click on your user avatar in the top navigation bar and select "Settings"
Click the "Payment Accounts" tab in the "Advanced" group
Click on the payment account you wish to view payments for
Click the "Payments" tab
Click the "Actions" button on the payment you wish to view and then click "View"