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Payments

Getting paid for completing a project.

Updated over a month ago

When completing a project, you may be eligible to receive payments for your work. Aside from feedback, getting your skills verified, and having additional work based experiences to put on your resume / CV, payments are obviously the best way to be rewarded for your efforts.

General

Eligibility

If the experience your project is in has payments enabled you will see this indicated on both the experience page itself and on the project page within the experience.

Payment configuration

Experience administrators configure each experience to have specific payment configuration options including:

  • What work product constitutes payment

  • How payment will be (or not be) divided between the experience and a project

  • Minimum thresholds for paid work

  • What payment mechanism will be used

  • and more

Consult with your experience administrators to ensure you understand the details of how payments will work for your experience.

Invoice generation

As you complete work within paid experiences, invoices will be automatically generated for that completed work based on the invoice type set on the experience.

  • Hourly - an experience can be set to hourly, meaning that as learners make entries to their work logs, an invoice will be generated once they meet the experience's invoice hourly threshold. For instance, if a an experience is set to hourly invoices with a 15 hour interval, once you create 15 hours worth of work log entries, an invoice for 15 hours will be generated with any additional hours rolling over to the next applicable invoice. The invoice generated will be for the applicable (15) hours at the hourly rate set by the experience. Any work log entries above the experience configured maximum hours for the project will not be invoiced.

  • Flat fee - an experience can be set to flat fee, meaning that only once you make a final submission to a project, a single invoice be generated. The invoice generated will be for the full allotment of the payment amount.

Any time an invoice is generated, you will be notified.

Invoice payments

Depending on how the experience is configured, payments will be generated for the invoice for the appropriate payers. For example, if an experience is configured so that payment of invoices is split 50% to the experience and 50% to the project, two payments will be generated for the invoice with the appropriate amount for the given split.

Invoice approval

Once an invoice is generated, the payers involved will be able to approve the invoice and thus allow the payments to be processed. Depending on experience configuration, they will have a specific number of days to review the invoice.

If the payers do not review and approve (or dispute; see below) the invoice in this time, it will be automatically approved and payments will be processed.

To avoid work product quality issues, it is imperative that you:

  • Always communicate, through Riipen, with your project administrators any progress towards the project.

  • When applicable, keep work log entries accurate and up to date.

  • Always make work product submissions through Riipen.

If an experience is configured with split payments, meaning both the project and your experience are making payments towards an invoice, each party will have a separate ability to approve the invoice and only once both parties approve (or automatically approve at the deadline) will the invoice be processed.

Invoice states

At any point, an invoice will have a state associated with it indicating it's current state and likely what actions will be taken next.

State

Meaning

Blocked

The invoice has been created but you must complete additional steps before it can be reviewed by the applicable parties.

Pending

The invoice is pending approval from the applicable parties.

Ready

The invoice has been approved, but you must configure your payment account before it can be processed.

Processing

The payment(s) for the invoice are currently being processed.

Paid

The invoice has been paid in full.

Paid partial

Some of the payments associated with the invoice have been processed but others are still pending.

Cancelled

The invoice has been cancelled and payments will not be processed.

Disputed

The invoice is currently being disputed.

Declined

Upon dispute resolution, the invoice will not be processed.

Invoice disputes

If your invoice payer believes there has been a breach of requirements between you and the experience or the project requirements, they will be able to dispute an invoice.

To ensure your safety and reduce risk, always keep communication, and ensure work product produced is uploaded, on Riipen. Any dispute evidence submitted from tools outside of Riipen such as screenshots, data exports, etc, will be subject to Riipen's subjective analysis and may or may not be considered legitimate while reviewing a dispute.

All disputed invoices are reviewed by Riipen staff and any decision made by Riipen staff is binding and final.

How to

Create and manage a payment account

If your experience is using payments, you will need to create a payment account in order to actually receive payments for your work completed.

To create your payment account:

  1. Navigate to the team.

  2. Click on the "Setup your payment account" link

See this article for full information on creating and managing your payment account.

View invoices for a project

To view all invoices for work completed on a particular project:

  1. Navigate to your project / team.

  2. Click on the "Invoices" tab

You will now see all your invoices for work completed within the project. To see details about any particular invoice, click the invoice.

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