Invoices and payments for paid projects give many forms of protection and configuration to all parties to ensure that money is exchanged when appropriate, satisfying all parties. However, in the event that a project does not go as planned, invoices can be disputed, which allows contesting the payment of invoices.
Read Riipen's full invoice dispute policy here.
General
Preemptive resolutions
In all circumstances, you and project and experience administrators are strongly encourage to resolve project issues or disputes between yourselves rather than have this service be used. It is provided only as a last resort should a mutual agreement be unable to be reached.
Desired resolutions
While creating a dispute, project or experience administrators will have the ability to enter a desired outcome.
Partial payment - Only aspects of the invoice are disputed and the party wishes to only make a partial payment.
No payment - The entire invoice is disputed and the party wishes to make no payment.
Other - for any other desired resolution.
Workflow
After one of your invoices has been disputed, the following events will occur:
A Riipen staff member will review the dispute along with any supporting evidence.
A Riipen staff member may contact you for additional information regarding the dispute. You must continue to be responsive and comply with any ask made by a Riipen staff member. If you fail to take action, you will automatically lose the dispute.
You and other parties the dispute involves such as project or experience administrators may leave comments on the dispute providing your / their point of view on the situation
A Riipen staff member will ultimately resolve the dispute with a final and binding decision.
Any time a dispute is updated, you will receive a notification.
Resolution
While each dispute can be unique, only a set number of resolutions will be permitted for a dispute:
Accepted - The dispute has been accepted in full and the desired outcome of the dispute will be enforced.
Partial acceptance - The dispute has been deemed to have some, but not full merit, and the desired outcome of the dispute will be partially enforced.
Declined - The dispute has been declined and the invoice will be processed in full.
How to
View a dispute
To view a dispute:
Navigate to the invoice page
Click the "Dispute" tab
Add a comment to a dispute
If you want to add further information to a dispute via a comment:
Navigate to the invoice page
Click the "Dispute" tab
Fill in and submit the comment form