The purpose of this policy is to outline the procedures for handling disputes related to invoices issued for paid projects on the Riipen platform. This policy aims to ensure that disputes are resolved fairly, efficiently, and in a manner that upholds the integrity of all parties involved.

This policy applies to all users of the Riipen platform, including project administrators, learners, and any other parties involved in paid projects.

1. Initiating a Dispute: If a party disputes an invoice, they must formally submit the dispute to Riipen’s Dispute Resolution Team before their approval period is up. Disputes should only be submitted through the platform.

2. Response Requirement: All parties involved in the dispute are required to respond to communications from Riipen staff in a timely manner. Failure to respond promptly may result in a dismissal of the dispute or a decision that is unfavourable to the non-responsive party.

1. Evidence Collection: All parties are encouraged to gather relevant evidence to support their claims. This may include correspondence, documentation of work completed, agreements, and any other materials related to the disputed invoice.

2. Platform and External Evidence: While evidence submitted via the Riipen platform is prioritized, evidence from outside the platform may also be considered. Riipen reserves the right to analyze all submitted evidence at its discretion, particularly for external sources.

3. Deadline for Evidence Submission: After a dispute is made, all additional evidence must be submitted to Riipen in a timely manner. Late submissions after a dispute has been resolved will not be considered.

1. Review by Riipen: Once the dispute has been submitted, Riipen will conduct a thorough review of the dispute and all accompanying documentation.

2. Evaluation Criteria: Riipen will evaluate the evidence based on relevance, clarity, and adherence to agreed-upon project terms.

1. Final and Binding Decisions: Upon completion of the review, Riipen will issue a decision regarding the dispute. This decision is final and binding for all parties involved.

2. Notification of Decision: All parties will be notified of Riipen’s decision via the platform's communication and notification tools. The rationale behind the decision may be provided at Riipen's discretion.

All parties are expected to comply with this policy and to maintain professionalism and respect throughout the dispute resolution process. Non-compliance may result in further actions, including account suspension or termination.

Riipen reserves the right to amend this policy at any time. Users will be notified of significant changes, and it is the responsibility of all parties to stay informed about Riipen’s dispute resolution procedures.