You may find yourself in a situation where you have more than 1 account on Riipen and wishing to combine them back to a single account. This can happen if you sign up with an email address and then later sign up to a different account with a different email address or single sign on provider.
General
Transferred content
The following content will transfer from one account to another during a merge:
Experiences, projects and teams that you're a member of
Conversations you are apart of
Match requests you have made (employer and educators only)
Feedback you have received and authored
Applications you have made (learners only)
Bookmarks you have
Achievements you have earned
All other data will be lost during the merging process.
Limitations
Accounts that are merged must be of the same type. You cannot merge an educator account into an employer one, for example.
Progress towards achievements that have not yet been issued in the secondary account are lost
Profile data (eg. your bio, your profile image, your work experience) from the secondary account will be lost. Only the primary account's profile data is kept.
Settings from the secondary account are lost; the settings of the primary account take precedence.
If both accounts are a member of the same entity (experience, project, etc), the secondary account's membership is ignored. The primary account's membership is the one retained, even if it has lower permissions.
How to
Merge accounts
This action should be performed from the account you want to keep
To merge an account into your current account:
Click on your user avatar in the top navigation bar and select "Settings"
Click the "Account" tab under the "General" group
Click "Merge accounts" to access a step-by-step process which will prompt you to confirm the secondary account that you want to merge into your active account and authenticate so we know you own that account.
Follow the prompts and you accounts will be merged.
FAQs
What do I do if merging accounts fails?
If your account merge fails, you'll receive an email from Riipen alerting you of this. Contact us at team@riipen.com for support.