Level UP students that successfully complete their 80 hour projects are eligible for a $1,400 stipend. Riipen will pay this stipend directly to you bank account, via our 3rd party payment provider, Tipalti.
Creating a payment account
If you are new to Riipen, as part of your sign up you will be directed to the payment section of the sign up process and asked to enter your information.
Bank account information
Your bank's branch address (you can google this)
Your SIN number
Government issued ID
To create a needed payment account:
Navigate to the team page
Click on the "Create payment account" link in the notice displayed on the page.
Follow the prompts on the screen
Once you have completed these steps you should navigate back to the team page and should no longer see the notice to create a payment account.
Editing a payment account
If you ever need to change information associated with a payment account such as banking information, you can:
Click on your user avatar in the top navigation bar and select "Settings"
Click the "Payment Accounts" tab in the "Advanced" group
Click on the payment account you wish to update
Click on the "Edit" button
Follow the prompts on screen
Always ensure your payment account information is up to date as you will be unable to receive payments otherwise.
Viewing payments for a team
To view all payments for yourself for work completed as part of a particular team:
Navigate to the team page
Click on the "Payments" tab
You will now see all your payments for work completed within the team. To see details about any particular payment, click the "Actions" button and click "View".
When viewing a payment, it will have a state associated with it:
Status | Meaning |
Pending | The payment has been created, but it is pending completion of the work to be done or pending verification of that work from the experience administrators. |
Ready | The payment is ready to be processed and will be submitted for actual processing soon. |
Processing | The payment is currently being processed and is being prepared for submission to the payment provider. |
Submitted | The payment has been submitted to a payment provider and either requires further action by payment administrators or is being processed by the payment provider. |
Released | The payment has been released by the payment provider and is in transit to the payee's payment account. This can take 3 - 5 business days. |
Accepted | The payment has been deposited into the payee's payment account. |
Declined | The payment was declined by the payee's payment account. |
Cancelled | The payment has been cancelled by the experience or payment administrators. |
Errored | The payment encountered an error. See below for common errors and what steps to take to get paid sooner. |
Viewing all payments
To view all payments for yourself:
Click on your user avatar in the top navigation bar and select "Settings"
Click the "Payment Accounts" tab in the "Advanced" group
Click on the payment account you wish to view payments for
Click the "Payments" tab
Viewing a payment
To view details for a specific payment:
Click on your user avatar in the top navigation bar and select "Settings"
Click the "Payment Accounts" tab in the "Advanced" group
Click on the payment account you wish to view payments for
Click the "Payments" tab
Click the "Actions" button on the payment you wish to view and then click "View"
Common error notifications
You may run into one of these common errors with your payment information.
Error Type | Description | Action Required |
eCheck payment rejected or payment failed | Bank information is incorrect.
You will receive an email notification to update your information. | Update your banking information & respond to the email from Tipalti once update. |
Error 6 | Occurs if you have 2 first or last names, or a special character in your name.
You will be notified in the platform. | Remove any spaces between your first or last name and remove any special characters. |
"If you wish to edit your details, please contact support" notification | You will be notified in the platform. | Notify the Level UP team by clicking on the avocado in the bottom right of your screen and submitting a Payment ticket about the challenge. We will contact Tipalti to help resolve the issue. |
Additional information required | Banking information is incomplete.
You will receive an email notification to complete missing fields in your information. | Complete your banking information & respond to the email from Tipalti once updated. |