To securely process AscentUP stipend payments, Riipen is partnered with payment provider Tipalti. To receive the stipend for your completed project you will be required to enter your banking information on the Riipen platform.
AscentUP operates on a 21 day payout period for learners completing employer projects. Your stipend will be processed within 21 days of our team receiving your final submission on the Riipen platform, your program exit survey, and employer feedback on your project submission.
Setting up your payment account
Once your project application is accepted, a "Setup payment account" task will appear on your team page, prompting you to set up your bank account.
You will need the following information:
Bank account information
Your bank's branch address (you can google this)
Your SIN number
Government issued ID
Editing a payment account
If you ever need to change information associated with a payment account such as banking information, you can:
Click your user avatar in the top navigation bar and select “Settings”
From the dropdown, choose “Payments”
Navigate to the “Integrated payments” tab
In the integrated accounts table, select “Tipalti”
You’ll be redirected to your payment account. Click “Edit” to make changes
Follow the on-screen prompts to complete your updates
Always ensure your payment account information is up to date as you will be unable to receive payments otherwise.
Viewing your payment
To view all payments for yourself for work completed as part of a particular team:
Navigate to the Team page
Click on the "Invoices" tab
Select any listed invoice
You’ll see the details of your compensation for work completed within the team and the associated payments.
You can now view your payment for completed work. Payments will be visible and processed by the AscentUP team once they confirm that you have completed your employer project (by reviewing your final submission), received employer feedback, and submitted the learner exit survey.
Learn more about how payments work from start to finish—including invoice generation, approvals, disputes, and managing your payment account.
Common error notifications
You may run into one of these common errors when adding or updating your payment information.
Error Type | Description | Action Required |
eCheck payment rejected or payment failed | Bank information is incorrect. You will receive an email notification to update your information. | Update your banking information & respond to the email from Tipalti once updated.
This will notify the AscentUP team to issue payment.
|
Error 6 | Occurs if you have a space or a special character in your first or last name on your Riipen profile. You will be notified on the platform. | Removing the space or special character on your Riipen profile should then allow you to update this payment info.
Click your profile icon in the top right corner, and then on your name (bold in blue) to edit your profile name.
|
"If you wish to edit your details, please contact support" notification | You will be notified on the platform. | Notify the AscentUP team by clicking on the avocado in the bottom right of your screen and submitting a payment ticket. We will contact Tipalti to help resolve the issue. |
Additional information required | Banking information is incomplete. You will receive an email notification to complete missing fields in your information. | Complete your banking information & respond to the email from Tipalti once updated.
This will notify the AscentUP team to issue payment.
|
Still have questions? Reach out to us via live-chat in the avocado found in the bottom right-hand corner of your screen or via email at ascentup@riipen.com.