As part of sending and receiving match request, you will be able to configure your experience to meet needs you might have around volumes of received requests, timings, setting limitations, and more.
General
Custom questions
Educators are able to set custom questions on an experience that will be asked to employers who submit match requests to the experience. These questions can be used to help educators filter projects by outlining specific needs and criteria up front such as detailed project needs, mandatory meetings / availability for learners, NDA requirements, resources the employer needs to provide to learners, or any other criteria the educator is looking for.
See the full custom questions guide here.
Limits
As an experience administrator you can set limits on the following options to better meet your needs:
The number of days received requests take to expire - Setting a higher limit here might help you if you are expecting a high volume of match requests to allow you to more time to properly vet projects and employers
The number of received pending match requests - Setting a limit here will automatically close your experience to received match requests once you have receive the set amount. This is helpful if you want to only deal with say 5 received match requests at a time.
The number of matches per company - If you want to promote a diverse set of companies that the projects you are receiving are coming from, you can set this number to prevent companies from submitting too many projects, thus allowing other companies to get a chance to match their projects.
Automatic closure and reopening
Your experience may close automatically when it reaches a request limit, reaches its project target, or passes its close date. When this happens, go to your experience’s Settings → Matchmaking → Marketplace to see why it closed and what you need to do before reopening it.
While your experience is closed, you cannot send new match requests from it, and it will not appear as an option when choosing an experience to send a request from. Closing does not cancel requests that are already pending.
Unanswered requests that expire
Your experience closes automatically when three incoming match requests expire without a response within the past 30 days. This is a rolling count: each unanswered expiration stops counting once it is more than 30 days old. It is separate from the expiry period you set for individual requests.
Depending on your notification preferences, you may receive a warning email after two unanswered requests expire, giving you an opportunity to respond to other pending requests before another expires.
Reopening your experience or changing its settings does not reset the count.
You can reopen once fewer than three qualifying expirations remain in the past 30 days, provided all other reopening requirements are met.
The closure notice shows the date you can reopen if no more requests expire unanswered. You can also contact Riipen to request an earlier review.
Other reasons your experience may close
Reason | What to do before reopening |
Pending-request limit reached | Respond to incoming requests until the pending count is below the limit. |
Project target reached | Increase the number of projects you want to match with if you need more projects. |
Close date passed | Set a future close date. Your experience must still be eligible for matching. |
Matching beyond the original experience period
The matching period is based on your experience’s original end date, or the latest allowed end date if you use a date range. You can extend ongoing-project dates under the usual rules, but those changes do not extend the period for matching with new projects. Once the matching period ends, new matching and reopening are blocked, even if the experience was left open.
For example, if the original end date is June 30 and ongoing projects are extended to September 30, matching still ends on June 30 unless Riipen approves an extension.
Contact Riipen if you need to continue matching beyond that date.
How to
Set received match request expiry days
To set the number of days received match requests will expire in:
Navigate to your experience
Click the "Settings" tab
Click the "Match requests" tab in the "Matchmaking" group
Fill in "Number of days received requests will expire after" with your preference
Click "Submit"
Set received pending match requests maximum
To set the maximum number of received pending match requests for your experience:
Navigate to your experience
Click the "Settings" tab
Click the "Match requests" tab in the "Matchmaking" group
Fill in "Maximum number of received pending requests" with your preference
Click "Submit"
Your experience will automatically close when this limit is reached.
Enable / disable match requests compatibility checks
To enable or disable match request compatibility checks for your experience:
Navigate to your experience
Click the "Settings" tab
Click the "Match requests" tab in the "Matchmaking" group
Check / uncheck "Enable compatibility checks between this experience and projects in match requests"
Click "Submit"
It is strongly advised not to disable these checks as they help both you and employers determine compatibility with projects and avoid sending / receiving bad match requests.
Set a maximum matched projects per company
To set a maximum number of matched projects per company for your experience:
Navigate to your experience
Click the "Settings" tab
Click the "Match requests" tab in the "Matchmaking" group
Fill in "Maximum number of matched projects per company" with your preference
Click "Submit"
This limit only prevents the company from sending more match requests to the experience. If you wish to circumvent this limit for a company, you can always send the match request yourself.
Reopen an experience
Navigate to your experience.
Click Settings.
Under Matchmaking, click Marketplace.
Review any closure notices and resolve the listed restrictions.
Set your experience to Open.
Click Save.
If the matching period has ended, contact Riipen to discuss whether an extension can be approved.