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Sending and receiving match requests
Sending and receiving match requests

How to both send match requests and respond to received match requests

Shokoufeh Moradi avatar
Written by Shokoufeh Moradi
Updated over a week ago

Employers can send a match request to match their project with an experience, and if accepted, the project becomes available to learners within the experience to work on. Employers may also receive match requests from experiences wishing to match with their project.

Sending match requests

After you have found a suitable experience you wish to match with in the open or private marketplace, you can send a match request by:

  1. Click the "Request match" button on the experience you wish to match with.

  2. You can choose to create a new project or select an existing one to match with this experience.

  3. Assuming you already have a project, select your project from the dropdown. You will see a side by side comparison of the experience and your project. The red highlights indicate the key differences that you should review before sending the request. E.g. If the locations are highlighted, this might not be a good match since both parties are looking for matches located in different areas.

  4. Click "Save & continue"

  5. Answer and agree to the custom questions set by the educator of the experience.

  6. Click "Save & continue"

  7. You can now propose additional details needed for this specific match.

    You can modify your project scope if you believe this would help make your project a better match for the experience. These modifications will only apply to this match. If the experience requires start and end dates specific to each project, you will also need to fill in start and end dates for your project as well as any milestones you believe will be useful for learners to complete during that time.

  8. Click "Save & continue"

  9. Introduce yourself to the employer and submit your request.

A match is not finalized until both parties have accepted the request including you the requester.

Viewing a match request

After having sent or received a match request, an employer can either:

  1. Click the inbox icon in the navigation bar to view all requests

or

  1. Navigate to their project

  2. Click on the "Requests" tab to view requests specific to that project

Managing match requests

Sending messages

The best thing you can do when sending or receiving match requests is to communicate immediately with the educator. Riipen will create a conversation between you and the experience administrators to facilitate this. You can view and send messages in this conversation by either:

  1. Click the messages icon in the navigation bar

  2. Click the conversation associated with the match request

or

  1. Navigate to the match request as seen in viewing a match request

  2. Click "Send message" in the sidebar will will redirect you to your match request conversation.

Proposing changes to a project

At any point after a match request has been sent or received, you may propose updated changes to the project details by:

  1. Navigate to the match request as seen in viewing a match request

  2. Click on the "Propose changes" button above the project scope details.

  3. You will be directed to the project revision page where you can make changes. Once you've made changes, click the "Propose changes" button at the bottom of the page.

  4. After proposing the changes, you will be directed back to the match request page. You can view your changes by clicking "Show changes" button next to the project scope.

    • The content you added to the project will be highlighted in green.

    • The content you removed will be highlighted in red.

Proposing changes to the project will reset any acceptance of the match request. If you or the educator had previously accepted, both parties will need to re-accept the changes.

Extending the expiry

Match requests expire within 21 days by default if they have not been responded to. Some portals however will have set a custom match request expiry length, which will be reflected in the expiry date.

You should always strive to accept or decline the request as soon as possible to let the educator know your decision so they can pursue alternatives if you aren't moving forward.

If however you are still in discussion with the other party as the expiration approaches and do not want to accept or decline immediately, you can extend the expiry of the match request by:

  1. Navigate to the match request as seen in viewing a match request

  2. Click on the 'Edit' link next to the expiry date.

  3. Enter the number of days you want to extend the expiry date and click "Submit".

Accepting a match request

Whether you sent or received a match request, you must accept it in order for the match to be confirmed. Only when both parties have accepted the match request will the match be formed.

  1. Navigate to the match request as seen in viewing a match request

  2. Click the "Accept request" button.

Undoing a match request acceptance

If you have accepted a match request by mistake, or wish to no longer match with a specific project, you can undo you acceptance of a match request by:

  1. Navigate to the match request as seen in viewing a match request

  2. Click the "Undo" button.

You may only undo a match request acceptance if the educator has not accepted.

Cancelling an accepted match request

If you both parties have accepted a match request by mistake, or wish to no longer match together, the match request can be cancelled by:

  1. Navigate to the match request as seen in viewing a match request

  2. Click the cancel icon button.

You may only cancel an accepted match request if the associate project has not been started by a team of learners.

Cancelling a sent match request

If you have sent a match request out of error, or no longer need to match with the experience, you can cancel a sent match request by:

  1. Navigate to the match request as seen in viewing a match request

  2. Click the "Cancel request" button.

Declining a match request

Educators are often willing to work with you to modify the project to meet both your need and theirs. Make sure you connect with them via your match request conversation before declining a request outright.

If the experience in the match request is not a good fit for your project, and you and the educator have communicated and are unable to come to terms on what a good match may look like:

  1. Navigate to the match request as seen in viewing a match request

  2. Click the "Decline request" button.

Make sure you provide a reason for declining so the educator knows why.

Closing a project

An project can be marked as available or unavailable to further match requests, otherwise known as being open or close. By default upon publishing any project it will be marked as open and thus educators will have the ability to submit match requests to the project and you will be able to submit match requests to experiences.

If you have matched with all the experiences you wish to match with, you can manually close your experience by:

  1. Navigate to your project

  2. Click the "Settings" tab

  3. Click the "Marketplace" tab under the "Matchmaking" group

  4. Under "Is this project available for new match requests", select "No, don't allow experiences to submit new match requests to the project"

  5. Click "Submit" to save

You can re-open your project at any time with this same process if you wish to run it again with more experiences.


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