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Sending and receiving match requests
Sending and receiving match requests

How to send match requests and respond to received match requests.

Barkha Patel avatar
Written by Barkha Patel
Updated over a week ago

Employers can send a match request to match their project with an experience. They may also receive match requests from experiences wishing to match with their project. If the match request is accepted by both parties, the employer’s project will become available to learners within the matched experience.

How to

Send a match request

After you have found an experience you want to match with, you can send a match request by following these steps:

  1. Click the "Request match" button on the experience you wish to match with.

  2. You can choose to create a new project or select an existing one to match with this experience.

  3. Follow the step by step prompts to complete filling out your match request.

    • You will be able to compare the project to the experience and check for compatibility on step 1.

    • Answer and agree to any custom questions set by the educator of the experience.

    • Next, you can propose updates to the project details such as the following:

      • Project details like name, goals, and deliverables

      • Compensation details

      • If the experience requires unique dates per project, you will be able to set start and end dates.

    • Finally, you can write an introduction to the experience administrators, introducing yourself and explaining why you believe this will be a good match for your project.

  4. Click the final "Send request" button to finish.

    Your match request is now submitted. The experience administrators will receive a notification alerting them of your match request and you will be put into a conversation with them where you can talk about the project details, timeline, and general expectations.

Please note, a match is not finalized until both parties have accepted the request including you the requester.

Viewing a match request

After having sent or received a match request, an employer can either:

  1. Click the inbox icon in the navigation bar to view all requests

or

  1. Navigate to their project

  2. Click on the "Requests" tab to view requests specific to that project

Sending messages to experience administrators

The best thing you can do when sending or receiving match requests is to communicate immediately with the educator. Riipen will create a conversation between you and the experience administrators to facilitate this. You can view and send messages in this conversation by either:

  1. Click the messages icon in the top navigation bar

  2. Click the conversation associated with the match request

or

  1. Navigate to the match request.

  2. Click "View conversation" in the sidebar.

Proposing changes to a project

At any point after a match request has been sent or received, you may propose updated changes to the project details (and in some cases compensation details and timeline) by following these steps:

  1. Navigate to the match request

  2. Click on the "Propose changes" button above the project scope details.Proposing changes to a project

    At any point after a match request has been sent or received, you may propose updated changes to the project details (and in some cases compensation details and timeline) by following these steps:

    1. Navigate to the match request

    Click on the "Propose changes" button above the project scope details.

  3. You will be directed to the project revision page where you can make changes. Once you've made changes, click the "Propose changes" button at the bottom of the page.

  4. After proposing the changes, you will be directed back to the match request page. You can view your changes by clicking the "Show changes" button next to the project scope.

    • Any content you added to the project will be highlighted in green.

    • Any content you removed will be highlighted in red.

Proposing changes to the project will reset any acceptance of the match request. If you or the educator had previously accepted, both parties will need to re-accept the changes.

Extend the expiry

Match requests expire within 21 days by default if they have not been responded to. Some portals however will have set a custom match request expiry length, which will be reflected in the expiry date.

You should always strive to accept or decline the request as soon as possible to let the educator know your decision so they can pursue alternatives if you aren't moving forward.

If however you are still in discussion with the other party as the expiration approaches and do not want to accept or decline immediately, you can extend the expiry of the match request by following these steps:

  1. Navigate to the match request as seen in viewing a match request

  2. Click on the 'Edit' link next to the expiry date.

  3. Enter the number of days you want to extend the expiry date and click "Submit".

Accept a match request

Whether you sent or received a match request, you must accept it in order for the match to be confirmed. Only when both parties, the project administrators and the experience administrators, have accepted the match request will the match be formed.

  1. Navigate to the match request

  2. Click the "Accept request" button.

The match between your project and the experience is now complete!

Undo an accepted match request

If you have accepted a match request by mistake, or wish to no longer match with a specific experience, you can undo an accepted match request by following these steps:

  1. Navigate to the match request

  2. Click the "Undo" button.

You may only undo a match request acceptance if the project administrators have not accepted.

Cancel an accepted match request

If you both parties have accepted a match request by mistake, or wish to no longer match together, the match request can be cancelled by following these steps:

  1. Navigate to the match request or match page

  2. Click the cancel icon button.

You may only cancel an accepted match request if the associate project has not been started by a team of learners.

Cancel a pending match request

If you’ve sent a match request out of error, or no longer need to match with the experience, you can cancel a sent match request by following these steps:

  1. Navigate to the match request.

  2. Click the "Cancel request" button.

Decline a match request

Educators are often willing to work with you to modify the project to meet both your needs and theirs. Make sure you connect with them via your match request conversation before declining a request outright.

If the experience doesn't align well with your project, and after communicating with the educator, you both can't agree on what a good match might entail:

  1. Navigate to the match request.

  2. Click the "Decline request" button.

Make sure you provide a reason for declining so the educator knows why.

Closing a project

A project can be marked as open or closed to further match requests. By default upon publishing any project it will be marked as open and thus educators will have the ability to submit match requests to it and you will be able to submit match requests to experiences.

If you have matched with all the experiences you wish to match with, you can manually close your experience by:

  1. Navigate to your project

  2. Click the "Settings" tab

  3. Click the "Marketplace" tab under the "Matchmaking" group

  4. Under "Is this project available for new match requests", select "Closed, don't allow experiences to submit new match requests to this project."

  5. Click "Submit" to save

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