Easily manage your payment history, methods, and billing information through the billing dashboard. Whether you're making your first payment on Riipen or reviewing past transactions, the billing dashboard provides a centralized, secure, and transparent experience.
General
Payment methods
Riipen accepts all major credit cards, including Visa, MasterCard, and American Express. Portals can store multiple payment methods within their billing dashboard to maintain flexibility and ease of use.
Only your designated primary payment method is ever charged for payments. You may store as many payment methods as you like, but only non-primary payment methods can be deleted at any time. Your primary payment method can only be removed if your company is not actively engaged in a paid project.
Invoices & payments
All monetary transactions are made up of invoices and payments. As a learner completes or finishes work on a project an invoice will be generated detailing what work was completed and the amount now owed for that work. From the invoice, payments will be made and processed according to the rules set by the experience. Your portal may be required to pay all, some, or none of the invoice depending on these rules. If a payment from your portal is required, it will be attached to the invoice and will be processed with your portal's primary payment method (or selected payment method for the experience) after the invoice has been approved.
How to
View all payments
To view all payments your portal has paid:
Click "Billing" under the "Portal" group in the main navigation menu
Click the "Payments" tab
View a payment
To view the details of any particular payment your portal has paid:
Click "Billing" under the "Portal" group in the main navigation menu
Click the "Payments" tab
Click on the payment you wish to view the details of
View all invoices
To view all invoices your portal has had a payment for:
Click "Billing" under the "Portal" group in the main navigation menu
Click the "Invoices" tab
View an invoice
To view the details of any particular invoice your portal has had a payment for:
Click "Billing" under the "Portal" group in the main navigation menu
Click the "Invoices" tab
Click on the invoice you wish to view the details of
Add a payment method
To add a payment method to your portal:
Click "Billing" under the "Portal" group in the main navigation menu
Click the "Payment methods" tab
Click "Add payment method" and follow the directions on screen
When adding a payment method, you will be asked to select a "Presentment currency". This is the currency you will want to make payments from. Because Riipen is a global platform, our payment method options differ depending on your currency, so depending on what currency you are operating from, different payment methods will be available to you.
Change primary payment method
If your portal has multiple payment methods, you can set a primary payment method that will be used on all future transactions with these steps:
Click "Billing" under the "Portal" group in the main navigation menu
Click the "Payment methods" tab
Click on the star icon next to the payment method you want to make the primary payment method
Remove a payment method
To remove a payment method to your company:
Click "Billing" under the "Portal" group in the main navigation menu
Click the "Payment methods" tab
Click the trash icon next to the payment method you want to delete
You can only delete your primary payment method if you are not actively engaged with learners on a paid project.
Update billing address
For billing and tax purposes you will always need to have a valid billing address on your portal to engage with paid projects. To set or update your billing address:
Click "Billing" under the "Portal" group in the main navigation menu
Click the "Profile" tab
Fill in the billing address form and click "Save"