As an experience administrator, you will be able to see and customize the feedback that employers provide to learners at the end of any given project as well as see the feedback learners provide to the employers.
Customizing the feedback process is ideal when you want to elicit very specific answers from employers about your learners such as competencies they have demonstrated, skills they've developed, or overall quality of their work submission.
Main benefits of feedback:
Gives you more oversight into the outcomes of your learners.
Ensure that the feedback provided aligns closely with the specific learning objectives of your experience.
Provides learners with richer insights into their performance and areas for improvement.
General
Standard feedback
At the end of a project, learners submit a final deliverable to the employer. At this point, the employer is asked to assess the team's work by providing feedback. The feedback they provide will always automatically include:
An overall rating out of 5 stars
A public feedback comment
A private feedback comment for the team (optional)
This feedback configuration cannot be changed.
Custom feedback
As an experience administrator, you will be able to customize two aspect of the feedback process:
Competencies - These are ratings between 0 - 5 which an employer can provide for competencies the team has demonstrated while completing their project.
Your portal may have competencies already defined which are apart of your experience. You are able to add more or modify any existing ones.
Custom questions - These are additional questions when can be fully customized and range from yes / no answers, multiple choice, to full written responses. These questions can be used to elicit any additional type of feedback needed.
Custom feedback is great if you are looking for specific feedback on a particular skill or some quality metric of the team's work.
Once feedback is made, the result of all custom feedback configurations will be available to see on the feedback itself. This feedback is visible to everyone.
How to
Create a competency
To create a competency:
Navigate to your experience and click the "Settings" tab
Click the "Feedback" tab under the "Project Management" group
Click the "Add competency" button
Fill in the form and click "Submit" to save the competency.
Edit a competency
To edit a competency:
Navigate to your experience and click the "Settings" tab
Click the "Feedback" tab under the "Project Management" group
Click the competency you wish to edit.
Click pencil icon.
Fill in the form and click "Submit" to save the competency.
When editing existing competencies, note that any ratings already provided to a particular competency will still be connected to the competency even after it is modified and may appears as improper answers if the competency is significantly modified in meaning.
Delete a competency
To delete a competency:
Navigate to your experience and click the "Settings" tab
Click the "Feedback" tab under the "Project Management" group
Click the department you wish to delete.
Click the "Delete" button.
A competency can only be deleted if it has no ratings associated with it.
Set custom questions
To set custom feedback questions employers must answer while providing feedback to teams, follow these steps:
Navigate to your experience and click the "Settings" tab
Click the "Feedback" tab under the "Project Management" group
Check the "Enable team feedback questions" checkbox
Enter any of the questions you want to have employers answer.
Click Submit.
If you want to keep your questions but temporarily disable them as part of the feedback process, just uncheck "Enable team feedback questions".
When editing existing questions, note that any answers already provided to a particular question will still be connected to the question even after it is modified and may appears as improper answers if the question is significantly modified in meaning. If you are heavily editing a question, it is recommended to delete it and create a new question. Deleting a question will not delete any answers already provided to the question. Those answers will still be available when viewing feedback.
View a team's feedback
To view feedback submitted to a specific team by an employer or by a specific team to the project administrators, follow these steps:
Navigate to your experience and click the "Learners" tab
Click the "Teams" tab
Select the team you want to view feedback about
Select the "Feedback" tab
You can click on any of the feedback list items to get a more detailed view of the feedback.
View a learner's feedback
To view feedback submitted to a specific learner's teams by an employer, follow these steps:
Navigate to your experience and click the "Learners" tab
Select the team you want to view feedback about
Select the "Feedback" tab
You can click on any of the feedback list items to get a more detailed view of the feedback.
Best practices
Always lean on the side of caution and make custom questions required unless you really don't care about the reply rate.
Ensure that the feedback questions are relevant to the specific tasks, projects, or skills being assessed.
Include questions that address both strengths and areas for improvement to provide a well-rounded evaluation of the learners' performance.