As an experience administrator, you can choose how employers provide feedback to learners at the end of a project. You can also view the feedback learners and employers provide to each other.
Customizing feedback helps you gather insights into the competencies learners have demonstrated, the skills they have developed, and the quality of their work.
Main benefits of feedback:
Gives you more oversight into the outcomes of your learners.
Ensure that the feedback provided aligns closely with the specific learning objectives of your experience.
Provides learners with richer insights into their performance and areas for improvement.
General
Feedback options
You can choose how employers provide feedback from your experience’s feedback settings:
Unique: Employers provide feedback for each team separately. Choose this option when you want team-specific ratings, competency assessments, or answers to custom questions.
Shared: Employers write feedback once and share it with all completed teams working on the same matched project. Choose this option when the same feedback is appropriate for multiple teams.
Disabled: Employers are not asked to provide feedback to teams.
Shared feedback is available when dates are set for the entire experience or for each matched project. If dates are set separately for each team, only unique feedback is available.
Unique feedback
With unique feedback, employers provide a separate assessment for each team after the team submits its final deliverable or is manually marked as complete.
Standard feedback includes:
An overall rating out of 5 stars.
A public feedback comment.
These standard fields cannot be changed. You can also customize two parts of the feedback process:
Competencies
Employers can rate competencies the team demonstrated during the project on a scale of 0 to 5. Your portal may already have competencies included in your experience. You can add more or edit existing ones.
Custom questions
You can add questions to gather more specific feedback about a team’s work.
Once submitted, competency ratings and answers to custom questions are available when viewing the feedback.
Shared feedback
With shared feedback, employers can give the same written feedback to multiple teams at once. Employers select "Give shared feedback" on the matched project and are guided through providing feedback about the experience and the teams’ work. They do not need to submit feedback separately for each team.
Teams receive shared feedback when they have either:
Submitted their final deliverable.
Been manually marked as complete.
Each completed team receives its own copy of the feedback. If another team on the same matched project completes later, it automatically receives the feedback at that time.
Shared feedback includes written feedback only. Competency ratings, custom team-feedback questions, star ratings, and individual endorsements are unavailable with this option.
When learners can see shared feedback
Shared feedback follows the same two-way feedback process as other feedback. A team can view its feedback once both the employer and team have submitted feedback, or after 10 days have passed.
Once available, shared feedback appears on the team’s page. Learners can also choose to display it publicly on their profiles by clicking "Add to Profile". Learners are asked to confirm before adding feedback to their profiles because this action cannot be undone. If they do not add it, the feedback remains on the team’s page without appearing publicly on their profiles.
How to
How to
Choose a feedback option
Navigate to your experience and click “Settings”.
Click “Feedback” under “Project Management”.
Find the “Feedback types” section.
Check “Enable feedback from employers to learners”.
Choose “Unique” or “Shared”, if both options are available.
Click “Submit” to save your changes.
If dates are set separately for each team, only unique feedback is available.
To turn off employer-to-learner feedback, uncheck “Enable feedback from employers to learners” and click “Submit”.
Note: You cannot change the feedback type after an employer has submitted unique or shared team feedback.
Create a competency
Competencies are available when using unique feedback.
To create a competency:
Navigate to your experience and click “Settings”.
Click “Feedback” under “Project Management”.
Click “Add competency”.
Fill in the form and click “Submit”.
Edit a competency
To edit a competency:
Navigate to your experience and click “Settings”.
Click “Feedback” under “Project Management”.
Click the competency you want to edit.
Click the pencil icon.
Update the form and click “Save”.
Any existing ratings remain connected to the competency after you edit it. Take care when changing its meaning, as earlier ratings may no longer match the updated description.
Delete a competency
To delete a competency:
Navigate to your experience and click “Settings”.
Click “Feedback” under “Project Management”.
Click the competency you want to delete.
Click “Delete”.
A competency can only be deleted if it has no ratings associated with it.
Set custom questions
Custom team-feedback questions are available when using unique feedback.
To add questions for employers to answer when providing team feedback:
Navigate to your experience and click “Settings”.
Click “Feedback” under “Project Management”.
Check “Enable team feedback questions”.
Add the questions you want employers to answer.
Click “Save”.
To temporarily turn off your questions without deleting them, uncheck “Enable team feedback questions”. Any existing answers remain connected to a question after you edit it.
If you need to significantly change a question’s meaning, we recommend deleting it and creating a new question. Deleting a question does not delete earlier answers. Those answers remain available when viewing feedback.
View a team’s feedback
To view feedback an employer has provided to a team, or feedback a team has provided to project administrators:
Navigate to your experience and click “Learners”.
Click “Teams”.
Select the team you want to view.
Click “Feedback”.
Shared feedback appears in the same area once it is available to the team. It includes written feedback without a star rating.
View feedback for a learner’s team
To view employer feedback for a learner’s team:
Navigate to your experience and click “Learners”.
Open the learner’s team.
Click “Feedback”.
Learners can also display shared feedback publicly on their profiles by selecting “Add to Profile” and confirming their choice.
Best practices
Choose Unique when you want employers to assess each team’s work separately.
Choose Shared when employers can provide the same written feedback to multiple teams or employers are working with a large amount of teams.
Set up your feedback options before employers begin submitting feedback.
When using custom questions, make essential questions required so employers know which answers you need.
Keep questions relevant to the project, tasks, or skills being assessed.
Ask about both strengths and areas for improvement.