As a learner, when you join certain experiences, you may be required to provide verification of your identity, of your enrolment, or of any other information that the experience administrators deem as necessary.
Riipen has partnered with a third party provider, Persona, to complete the verification process. Persona is GDPR and CCPA compliant, ensuring safe PII storage. You can read more about this in Persona’s security page and their blog about safe PII storage.
General
ID verification requirements
When verifying your identity, you will need:
Select your ID country of origin
A valid photo ID, such as a:
Driver’s licence
Passport
Health card
Age of majority card (options vary by country of origin selected at the start of the verification process)
If you are under 18 years old, Riipen will need to manually review your ID verification.
A working webcam or front-facing camera with permission enabled for Persona to access your device’s camera.
Learner verification requirements
To verify as a learner, you must provide:
Valid proof of enrollment for the current semester and/or academic year.
The document must be issued by your post-secondary institution and should confirm that you are currently attending courses like:
Signed confirmation of enrollment letter from your institution
Unofficial transcript
Current course schedule with your name and institution name
Student card with term dates or active date
The following documents are NOT valid proof of enrollment:
School acceptance letters
Offers of admission
Selfies
Government IDs
Riipen program invitations
Submitting invalid documents may impact program eligibility and participation.
How to
Complete a verification
When joining an experience or start projects within it, you will at some point be redirected to a screen which shows the verification needed, and whether or not you have completed them.
Click on "Start verification" to start any of the verifications needed. You will be redirected to a new website where you will complete your verification. Follow the prompts on screen.
Once you have completed the verification steps, you will be redirected back to Riipen. If there are more verifications to be completed, you will again be shown a list of all necessary verification with the option to "Begin Next Verification".
Once all verifications are completed, you will be able to continue joining the experience or starting a project.
FAQ
How does Riipen prioritize and safeguard user privacy?
Riipen respects your privacy and is committed to protecting it through our compliance and privacy policy. You can read more about this in the following articles:
What happens if I stop verification half way through?
If you leave the verification process at any point before you reach the end, you will be able to resume the verification where you left off at any time. Simply re-visit the experience page and go to your required verifications as normal and click "Resume" on the verification in question.
What if I run into issues?
If you experience any difficulties, please contact our support team with the following information: Legal name, proof of enrollment (if applicable)
What are the most common verification issues?
Choosing the wrong ID type. Please ensure that when choosing the ID type to verify that it is the same as the ID type you are providing and is a valid photo ID type (i.e. if providing a paper passport select “passport” and not “passport card”).
Selfie does not match ID. Please ensure that when verifying your identity that the image of your ID is taken in good lighting with minimal glare so that your ID portrayed is not obstructed and please ensure your selfies are taken in a well lit space.
Multiple accounts. Riipen users cannot verify with multiple accounts. In order to proceed through the verification process you will need to merge your user accounts. Please note that if you are trying to verify for different account types (i.e. learner account and employer account) you will need to reach out to the support chat (avocado icon on the bottom right of your screen).
Unaccepted proof of enrollment. Please ensure that when submitting proof of enrolment your institution name, current semester enrolment, and first and last name are present. If your proof of enrolment is still not accepted you will need to reach out to the support chat (avocado icon on the bottom right of your screen) with your valid and up to date proof of enrolment.
For immediate assistance, reach out through the support chat (avocado icon on the bottom right of your screen).