This feature introduces a structured system for efficiently reporting and resolving issues that may arise in matched projects. Both learners and employers can face challenges such as unmet expectations, poor communication, or (in rare cases) inappropriate behavior. The flagging system provides a formal, trackable process to handle these concerns, empowering employers to proactively report issues related to their projects and teams. By using this feature, employers can ensure that problems are addressed in a timely manner.
Key benefits
Address issues early to prevent escalation and keep projects on track
Maintain a history of flagged concerns for future reference.
Address concerns at any time during the project.
General
Flagging
Employers and learners can manually flag issues related to their teams and projects. To flag an issue, employers or learners can navigate to the team's page or the team conversation in the message center, where they will see a 'Flag' icon. Once clicked, they will have the option to provide the following details to the experience administrators:
Issue type (e.g., Communication, Unmet expectations, Inappropriate behaviour, Other)
Specific members involved
A detailed explanation of the issue
Supporting documents to clarify the issue
Flag Types
The flagging feature includes several types of flags to cover various concerns:
Communication: Report issues related to unclear or insufficient communication.
Unmet Expectations: Flag situations where the work delivered does not meet the agreed-upon standards or goals.
Inappropriate Behavior: Address conduct that is unprofessional or violates platform guidelines.
Other: Use this option for any issues not specifically covered by the above categories.
Review process
Experience administrators are notified when a flag is raised, prompting them to review the issue. They will be provided the following key details to assist in resolving the issue:
Creation Date: The date the flag was raised
Flagged User(s): Names and profile links of the individuals involved
Flag Type: The reason for the flag (e.g., communication issues, unmet expectations)
Description: A detailed explanation from the reporter
Attachments: Any supporting files provided
Reporter: The profile link of the user who submitted the flag
Team Link: Direct access to the relevant team's page
The administrators may reach out to you and the parties involved to resolve the issue. Once the issue is resolved, they will update the status of the flag, and you will be notified of the resolution.
How to
Flag an issue from the team's page
To flag an issue concerning a team or learner working on your project, follow these steps:
Navigate to the relevant team's page.
Click on the 'Flag' icon.
Fill out the flag details:
Choose the appropriate flag type from the provided options.
Provide a detailed description of the issue, including any relevant context or examples.
Attach any supporting documents, if applicable.
Review your entries and click “Send for Review.”
Flag an issue from the team conversation
To flag an issue concerning a team or learner working on your project, follow these steps:
Navigate to the conversation with the team.
Click on the three-dot menu and select 'Flag User.'
Fill out the flag details:
Choose the appropriate flag type from the provided options.
Provide a detailed description of the issue, including any relevant context or examples.
Attach any supporting documents, if applicable.
Review your entries and click “Send for Review.”
View existing flags
To view existing flags you have for a team or learner working on your project, follow these steps:
Navigate to the relevant team's page.
Click on the three-dot menu in the top right corner.
Select the 'View Flags' option.
You will be taken to a list of flags you have reported about the team, where you can view details about each flag and its status.
Best Practices
Be specific: When flagging an issue, provide as much detail as possible to help administrators understand the situation and take appropriate action.
Use flags wisely: Reserve flagging for genuine concerns to maintain the integrity of the reporting system.
Stay professional: Use respectful language and maintain professionalism when describing issues.
Stay engaged: After flagging an issue, continue to engage with the project or team as appropriate. Your ongoing involvement can contribute to a positive resolution and show your commitment to improvement.