When completing certain projects, you may be eligible to receive payments for your work. Aside from feedback, getting your skills verified, and having additional work based experiences to put on your resume / CV, payments are obviously the best way to be rewarded for your efforts.
Your payment account connects Riipen payments to your bank account. If your project includes payment, you must set up and enable your payment account to receive funds. This article explains how to create your account, update your details and resolve setup issues.
General
Eligibility
In order to receive payments for projects:
The experience you are participating in must have payments enabled.
You must be eligible to work from and have a bank account in one of the following countries:
Canada
United Stated
Account balances
To understand your balances and see where your money is, see Track your invoices, payments and payouts for learners.
How to
Create your payment account
This process will require you to have the following information at hand:
Personal identity information
Your bank account information
Your tax number information
To create a payment account:
Click on your user avatar in the top navigation bar and select "Payments"
Click on the "Account" tab
Click the "Create" button
Follow the prompts on the screen
Once you select your country you are eligible to work from and have a bank account in, you will not be able to change this in the future.
View your payment account details
To view your payment account details:
Click on your user avatar in the top navigation bar and select "Payments"
Click on the "Account" tab
Update your payment account
To update your payment account:
Click on your user avatar in the top navigation bar and select "Payments"
Click on the "Account" tab
Click the pencil icon
Best practices
Always ensure your payment account details are up to date. Payments you receive will be automated and will be sent to whatever account information you have provided.
Troubleshooting
I cannot finish setting up my payment account
If you are having trouble setting up your payment account, try the following:
Ensure you selected the country where you are eligible to work and have a bank account. If you accidentally made the wrong choice, contact support as there is no way to undo this choice with Riipen support. Do not create a second account to circumvent this issue.
Ensure your personal identity information you are submitting matches your legal documents. If you submit mismatching information your payment account may be frozen.
Ensure your bank account information is current. Double and triple check all numbers submitted.
Ensure any tax information submitted is accurate and complete.
Why is my payment account information being rejected?
Riipen uses Stripe to securely process payments and manage your payment account details. If your banking or identity information is marked as incorrect, you should first double-check that all details entered are accurate and match your official documents. In some cases, payment issues must be resolved directly with Stripe.
You should contact Stripe if:
Your banking information is marked as incorrect, but you believe it is accurate
You are unable to complete identity verification or payout setup
You receive errors related to your Stripe payment account that persist after updating your information in Riipen
How do I contact Stripe support?
Access to your payment account is provided through secure emails from Stripe.
To get help:
Search your inbox for emails from Stripe.
Open the most recent email and click the secure link to access your Stripe payment setup
From there, follow the prompts to resolve the issue or use any available Help / Support options
If you still need help, you can also visit https://support.stripe.com to browse Stripe’s Help resources or chat with an agent.