Any invoice you have been a part of or payment you received or have attempted to receive, is available to you in your payments dashboard.
General
Invoice vs payment vs payout
Any time you complete work that satisfies the requirements of its experience, an invoice will be generated for you. This invoice represents the work that was completed either through work product submitted or work log entries, and the payment(s) that are now due to you.
A payment is the actual amount owed by a payer, such as a company or your portal, for the invoice and represents a transfer of money from a payer to your payment account which acts as a virtual holding account. These payments make up the total amount that was due on their associated invoice.
A payout represents a transfer of money from your payment account to your personal bank account.
Statuses and timing
An invoice, payment, and payout may each appear at different times:
Invoices are created when your completed work meets the payment rules for the experience your project is in. Check your project's page to view how and when invoices are created.
Payments are created at the same time as the invoice
Payment are processed once all payers of the invoice have approved the invoice or the expiry date for disputing an invoice has passed.
Payments may fail if the payer's payment method has any issues in processing. If payments fail, they are automatically retried until they are successful. Fails payments are re-attempted daily or at the discretion of Riipen staff.
Payouts are created when funds move from your Riipen payment account to your bank account. Payout can only be created once your payment account is fully setup and enabled. Payouts are automatically created daily, but money in your Riiipen payment account only becomes eligible for payout 7 business days after it was received.
How to
View all invoices
To view all invoices:
Click on your user avatar in the top navigation bar and select "Payments"
Click the "Invoices" tab in the "General" group
Every invoice associated with your account will be listed here, including amounts and statuses of the invoice.
View an invoice
To view a specific invoice:
Click on your user avatar in the top navigation bar and select "Payments"
Click the "Invoices" tab in the "General" group
Find and click the invoice you wish to view
View all payments
To view all payments:
Click on your user avatar in the top navigation bar and select "Payments"
Click the "Payments" tab in the "General" group
Every payment associated with your account will be listed here, including amounts and statuses of the payments.
View a payment
To view a specific payment:
Click on your user avatar in the top navigation bar and select "Payments"
Click the "Payments" tab in the "General" group
Find and click the payment you wish to view
FAQs
Why was an invoice created but I have not received a payout?
An invoice being created does not mean money has reached your bank account. Check the invoice state, the associated payment's states, whether your payment account is fully set up and enabled, and whether the funds are still in your payment account total balance, available balance, or in transit to your bank. To receive money to your bank account all of the following must be true:
Your payment account is fully setup and enabled
The invoice is in a state of paid
The associated payments are in a state of paid
The money in your payment account has been in your total balance for at least 7 days
Once the above is true, your money will move to available balance, and then to in transit to your bank before finally arriving in your bank.