As a learner, when you join certain experiences, you may be required to provide verification of your identity, of your enrolment, or of any other information that the experience administrators deem as necessary.
Riipen partners with a third party provider, Persona, to complete the verification process. Persona is GDPR and CCPA compliant, ensuring safe PII storage. You can read more about this in Persona’s security page and their blog about safe PII storage.
Verification requirements
Identify (ID) verification
To verify your identity, you will need:
ID country of origin: Select the country that issued your identification.
Valid government-issued photo ID: Accepted documents may include a driver's licence, passport, or age of majority card. Available options depend on your selected country.
Camera access: A working webcam or front-facing camera, with permission enabled for Persona to access your camera.
Important: If you are under 18 years old, Riipen will need to manually review your ID verification.
Proof of enrollment verification
You must provide valid proof of enrollment issued by your post-secondary institution confirming your enrollment for the required academic term.
Accepted documents include:
Signed confirmation of enrollment letter from your institution.
Unofficial transcript.
Current course schedule showing your name and institution.
Student card that includes valid term dates or an active enrollment date.
Your document must clearly show your full name, institution name, and eligible enrollment term.
Documents that are not accepted:
School acceptance letters or offers of admission.
Selfies or government-issued identification.
Riipen program invitations.
Expired, altered, or incomplete documents.
Submitting invalid documentation may affect your program eligibility and participation.
How to complete verification
Open your Riipen experience. When verification is required, you will see the necessary verification steps and their completion status.
Select "Start verification." You will be redirected to Persona to complete the required steps. Follow the instructions on your screen.
Complete any remaining verifications. Once you finish, you will be redirected to Riipen. If additional verification is required, select "Begin Next Verification."
Once all required verifications have been successfully completed, you can continue joining your experience or starting your project.
Verification review
Sometimes a verification requires additional review if it does not meet the automated verification requirements.
If your verification is under review, Riipen's Compliance Team will manually review your submission within 2–3 business days.
What does Riipen review?
For identity verification:
Your government-issued photo ID is valid.
Your selfie matches your identification.
No filters or spoofing methods were used during verification.
You do not have multiple Riipen accounts.
Your location at the time of submission.
For proof of enrollment:
Your name matches the name on your document.
Your institution meets the program's eligibility requirements.
Your document contains your full name, institution, and eligible term dates.
Your document has not been altered or tampered with.
Once your verification has been reviewed, you will receive a notification confirming whether it was approved, declined or in review.
If declined, review the reason provided and follow the instructions to retry.
If you have not received an update within 2–3 business days, check your email, including your spam folder, for messages from compliance@riipen.com. Additional information or action may be required.
Troubleshooting verification issues
My verification keeps failing
If you have attempted verification more than once and cannot continue:
Confirm you are logged into the correct Riipen account.
If you have multiple Riipen accounts, merge your accounts where possible.
Ensure your identification and enrollment documents are valid, current, and meet the requirements above.
Make sure your camera permissions are enabled and all camera filters are turned off.
Check whether your internet connection or device privacy settings may be interfering with verification.
If your verification is already under review, wait for the review decision before attempting to submit again.
My verification says I'm using a VPN, but I'm not
Our verification system checks your network and location information to help confirm your identity and eligibility.
Sometimes, the system may detect a VPN or proxy connection even when you are not intentionally using one. This can happen because of your network, device, or browser privacy settings.
Why might this happen?
Shared or public Wi-Fi: Universities, hotels, cafés, and other shared networks may use internet connections that appear similar to VPNs or proxy servers.
Built-in privacy features: Features such as Apple's iCloud Private Relay or browser privacy tools can mask your IP address or route traffic through other servers.
Browser extensions or ad blockers: Certain privacy extensions, VPN tools, or location-blocking settings can interfere with verification.
Internet provider routing: Some internet providers route connections through different regional networks. Differences between IPv4 and IPv6 locations can sometimes trigger a location warning.
How to resolve a VPN or location verification error
Try the following steps before restarting your verification:
Turn off VPNs or privacy relays. Temporarily disable any active VPN or features such as iCloud Private Relay while completing verification.
Switch to mobile data. If you are using Wi-Fi, disconnect and try completing verification on your smartphone using cellular data.
Try a private browser window. Open an Incognito or Private browsing window with VPN extensions, ad blockers, and privacy plugins disabled.
Enable location services. Check that your device and browser allow location access when requested during verification.
Try again. Restart the verification process if another attempt is available.
Only change privacy settings you are comfortable adjusting, and remember to restore your preferred settings after verification.
Still seeing the error?
If you have completed these steps and your verification is still unsuccessful, contact Riipen Support using the Messages widget in the bottom-right corner of your screen.
Let us know that you are receiving a VPN or location error and which troubleshooting steps you have already tried.
If your verification has been submitted for manual review, wait for the Compliance Team's decision rather than submitting additional attempts.
My proof of enrollment verification failed
Proof of enrollment can be declined for several reasons:
Missing information: Your document does not show your full name, institution, or enrollment term.
Incorrect term: Your document shows an expired term or a term that does not meet the cohort requirements.
Edited documents: Your PDF or other document has been digitally modified, highlighted, or annotated.
Invalid document type: You submitted an acceptance letter, government ID, or another document that does not confirm current enrollment.
How to resolve it:
Review the rejection reason in the verification portal.
Obtain an updated document containing all required information.
Submit the new document through the verification portal when prompted.
Allow 2–3 business days for the resubmission to be reviewed.
If your previous submission is still under review, wait for a final decision before resubmitting.
Frequently asked questions
What are the most common ID verification issues?
Incorrect ID type: Make sure you select the correct document type. For example, if you are submitting a passport, select "Passport" rather than "Passport Card."
Selfie does not match ID: Take photos in a well-lit environment. Avoid glare, shadows, or anything that obstructs your face or identification.
Selfie or liveness verification fails: Disable camera filters, beauty effects, and virtual backgrounds before attempting verification.
Multiple accounts: You cannot complete verification using multiple Riipen accounts. Merge your accounts where possible. If you have different account types, such as learner and employer, contact Riipen Support.
VPN or location error: Your network or device privacy settings may interfere with verification. Follow the VPN troubleshooting steps above.
What happens if I stop verification halfway through?
You can resume an incomplete verification by returning to your Riipen experience, opening the required verification section, and selecting "Resume."
Can I submit additional documents while my verification is under review?
No. You cannot submit additional documents while a verification is under review. Wait for the final decision before submitting new documentation.
What happens if my proof of enrollment verification fails?
Review the rejection reason and submit an updated, acceptable document when prompted.
You will not be penalized for processing time if you submitted a verification attempt at least two days before the deadline, subject to your program's requirements.
Why can't I complete my verification now?
If your program's verification period has ended, the portal may no longer accept new submissions.
Complete your verification as early as possible within your designated verification window. We recommend allowing at least 2–3 business days before the deadline in case you encounter issues that require additional review or support.
If you need assistance, contact Riipen Support using the Messages widget in the bottom-right corner of your screen.
How does Riipen protect my personal information?
Riipen is committed to protecting your personal information. You can learn more about our privacy and security practices through the following resources:
Need additional help?
If you've followed the troubleshooting steps and are still unable to complete verification, contact Riipen Support through the Messages widget in the bottom-right corner of your screen.
Include the type of verification you're completing, the error you're receiving, and the troubleshooting steps you've already tried.
Our team can help you understand the next steps or determine whether additional review is required.
For immediate assistance, reach out through the support chat (Messages widget on the bottom right of your screen).