To ensure your users do not experience any issues receiving emails from Riipen, or simply ensure that emails sent from Riipen bypass your private email server's spam filters and are delivered to inboxes, you'll need to allow list Riipen's domain on your email server.
How to
Add Riipen to the allow list
While your email server will have specific steps that need to be taken, this guide will walk you through the process with steps that are general enough to apply to most email server configurations.
Access and log in to your email server's administrative console.
This is typically done via a web browser using the server's IP address or domain name.
If you are using a third-party service, log in to the service's control panel (e.g., cPanel, Plesk, or a custom admin interface).
You should have administrator-level access to manage email filtering rules and whitelisting settings.
Once logged in, search for sections labelled "Spam Filtering", "Email Filters", "Allow lists", or "Blacklists and Whitelists"
The exact location of these settings will vary depending on your server software, but they are usually under "Email Settings" or a similar category.
Navigate to the "Allow List" settings.
In some email platforms, this might be a tab or section within the spam filter settings.
Alternatively, it could be located in the "Blocked Addresses" or "Allowed Senders" settings.
Find the option to add a new domain or email address.
Typically, there will be an option to "Add to Allow List" or "Add Allowed Sender".
Enter the domain you wish to whitelist.
In the domain field, enter:
riipen.comIf you can, also add the specific email addresses of
noreply@riipen.comandteam@riipen.com.
Save your changes.
Once you’ve entered the domain, click "Save" or "Apply" to ensure the changes are saved.
Check for any blocking of riipen.com
In rare cases, riipen.com may have been added to a global block list. You can search for this by using block list checkers or consult your server's documentation to see how to remove it from any block lists.