Invoices and payments for paid projects give many forms of protection and configuration to both educators and also employers and learners to ensure that money is exchanged when appropriate, satisfying all parties. However, in the event that a project does not go as planned, invoices can be disputed, which allows contesting the payment of invoices.
Read Riipen's full invoice dispute policy here.
General
Preemptive resolutions
In all circumstances, you are strongly encourage to resolve project issues or disputes between yourself and the learners and project administrators rather than use this service. It is provided only as a last resort should you be unable to reach a mutual agreement.
Desired resolutions
While creating a dispute, you will have the ability to enter a desired outcome.
Partial payment - You are disputing aspects of the invoice and wish to only make a partial payment.
No payment - You are disputing the entire invoice and wish to make no payment.
Other - for any other desired resolution.
When selecting a desired resolution, select a fair outcome. You are more likely to win your dispute if your desired resolution is fair given the evidence you provide.
Supporting evidence
Providing a detailed explanation and relevant evidence helps Riipen review your dispute efficiently. Supporting information may include:
Correspondence related to the dispute.
Agreements or expectations between the parties.
Documentation of work completed or not completed.
Details about the invoice or logged hours being disputed.
Links to additional supporting evidence.
You can also provide further evidence after submitting your dispute by adding comments and file attachments directly to the disputed invoice.
Dispute review and resolution
After you have initiated a disputed, the following events will occur:
A Riipen staff member will review your dispute along with any supporting evidence.
A Riipen staff member may contact you for additional information regarding your dispute. You must continue to be responsive and comply with any ask made by a Riipen staff member. If you fail to take action, you will automatically lose the dispute.
Other parties the dispute involves such as learners or experience administrators may leave comments on the dispute providing their point of view on the situation
A Riipen staff member will ultimately resolve the dispute with a final and binding decision.
Any time a dispute is updated, you will receive a notification.
Resolution
While each dispute can be unique, only a set number of resolutions will be permitted for a dispute:
Accepted - The dispute has been accepted in full and the desired outcome of the dispute will be enforced.
Partial acceptance - The dispute has been deemed to have some, but not full merit, and the desired outcome of the dispute will be partially enforced.
Declined - The dispute has been declined and the invoice will be processed in full.
How to
Dispute an invoice
To dispute an invoice:
Navigate to the invoice page
Click the 3-dot menu
Click "Dispute"
Fill in the form and click "Submit"
View a dispute
To view a dispute:
Navigate to the invoice page
Click the "Dispute" tab
Add comments and supporting files to a dispute
You can provide additional information while a dispute is under review.
Navigate to the disputed invoice.
Click the Dispute tab.
Find the comment form.
Enter a comment, upload supporting files, or provide both.
Submit your information.
You can upload up to 5 files at a time, with a maximum size of 256 MB per file. A written comment is optional when uploading files.