General
Security
Your password is never accessible to anyone else, including Riipen staff. Don't share your password with anyone else. Riipen support staff will never ask you for your password.
Requirements
Passwords must meet the following criteria:
Minimum of eight characters
Contain at least one letter
Contain at least one number
Password-less single sign on
If you created an account through a single sign on partner such as Google, LinkedIn or a Learning Management System, you won't have a direct password for your account. However, you may need one in order to perform secure actions, such as deleting or merging an account. To create a password for your account when you don't know the current one, follow the "reset my password when no logged in" instructions below.
How to
Reset my password when not logged in
To reset your password without being logged in:
Visit the reset your password page
Fill in your email address and click "Submit"
You'll receive an email with a link to a reset your password. If you don't receive this email in your inbox or spam folder, it's likely that your account is linked to a different email address. If the issue persists, note the exact error message you see and contact support for further assistance.
Contact support@riipen.com if you need further assistance. When reaching out, provide the exact error message you encountered and the steps you have already taken to troubleshoot the issue.
Reset my password when logged in
If you want to change your password while you are already logged in:
Click on your user avatar in the top navigation bar and select "Settings"
Click the "Password & authentication" tab in the "Security" group
Fill in the "Change Password" form and click "Submit".
You will need to know you current password to perform this action. If you do not know your current password, you can follow our forgot password workflow.
Troubleshoot login issues
Account not created
If you are unable to log in and have not yet created a learner account, you will need to sign up as a learner on Riipen. Visit the sign-up page and complete the registration process.
Invitation email issues
When accessing your account via an invitation email, ensure you:
Click on the 'Accept invite' button in the email.
Log in after accepting the invitation. If you encounter a redirect error, double-check that you are clicking the correct button in the email.
Account type conflicts
Riipen does not allow users to have both an active learner and an active employer account simultaneously with one email. If you see the message "User account is currently unavailable," it may be because your learner account is active, which temporarily suspends your employer account. To resolve this, contact Riipen support to merge your accounts or adjust your account status.