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Contacting support

How to contact Riipen support and best practices

If you are having an issue with Riipen and cannot determine a resolution on your own, you may need to contact Riipen support.

How to

Contact Riipen support

Before you contact Riipen support, gather the following information:

  • Your name

  • Your account's email address

  • Any links to specific pages you are having issues on

Once you have gathered the above information, contact support by:

  1. Click the avocado widget in the bottom right corner of the Riipen website

  2. Click "Send us a message"

  3. Provide as much detail as you can, including the supporting evidence gathered above

  4. Wait for a Riipen team member to respond

When contacting support, never send sensitive information such as payment information, ID documentation, etc.

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