Level UP FAQs

Your questions about Level UP for students and employers

Updated this week

General FAQs

What is Level UP?

Read about Level UP here, and what makes Level UP internship opportunities so successful.

What are the Terms and Conditions for the program?

The terms and conditions can be found on our dedicated pages for students and employers.

How do I join Level UP?

Here are some helpful guides to get started with Level UP for students and for employers.

Am I eligible to participate in Level UP?

Check your eligibility status on our landing pages for students and employers.

Why do I need to verify my identity?

It's a requirement to ensure eligibility for payment as per our funding agreement. Learn more about it here.

Can students work on teams?

Each team is limited to one student, though collaboration with other students matched to the same project is possible with employer approval.

What is a Level UP cycle?

Think of a cycle like a cohort, or group. Each cycle corresponds to our round of funding. Opportunities are limited, and the Level UP funding cycle will close once capacity is reached. More on this and other key Level UP terms in our help article.

Is Level UP available in French?

Yes, Level UP is available in French, including communications, marketing materials, and support. Any project posted in French is available and Riipen offers French-speaking support through the avocado icon in the bottom corner of the platform.

How does Level UP accommodate student’s unique needs?

Level UP projects offer flexibility for students needing extra time due to emergencies, cognitive needs or unforeseen life changes. Use clear communication to talk to the employer about your needs. Riipen encourages employers to provide the necessary support for student success.

Can I invite previous collaborators to join Level UP?

To ensure fairness and equity, all students join Level UP by verifying their eligibility and joining the waitlist. If you have a specific student in mind, you can share a link to our eligibility form, securing them a spot on the list upon approval.

Any tips on how to work with students?

Yes, we check out this helpful resource for best practices & tips to succeed.

Project FAQs

How long are the projects?

Projects span 60 hours, and students must fulfill the full 60 hours to be eligible for payment. These 60 hours must be completed between 2 - 8 weeks with a maximum of 30 hours per week. Partial payments are not available.

Is training and mentorship included in the 60-hour requirement?

Yes, any necessary training or mentorship required to complete the project is included in the 60-hour work requirement. This includes the 5-hours of mentorship that employers must provide.

Are there limits to the number of projects per cycle?

Students can complete up to 3 projects per cycle. Each company can match up to 2 projects. Each project can involve a maximum of 5 students.

Do projects need to start right away once matched?

Students and employers can decide on the project start date together. However, it's important to note that opportunities are limited, and the Level UP funding cycle will close once capacity is reached.

What does a Level UP project need to include?

Our guide to Creating a Successful Level UP Project shares what you need to include in your project to have it approved by the Level UP team faster.

What can students do to stand out when applying for projects?

Read our guide on making yourself stand out during the application process.

How do I change the start and end date of the project?

Read this helpful article on how students and employers can change the project start and end date.

How do students get connected to projects?

Students apply directly to projects, and employers accept applications. Employers do not search for students to join the project. Read more here.

Why is ongoing communication between students and employers essential throughout the project?

Continuous communication between students and employers throughout the project is essential for clarifying expectations, problem-solving, maintaining quality, fostering positive relationships, collaboration, and accountability. It's also a program requirement for payment eligibility.

Students - Make sure all your communications happen through Riipen in order to protect your payments.

Employers - Make sure all your work product is submitted through Riipen in order to protect your assets.

Are employers responsible for providing the required software and tools needed for the project?

Yes, employers are responsible for providing necessary software licenses or access to students for work-related tasks, such as those in manufacturing or engineering roles.

The project has started, but I’ve run into trouble with my student/employer. What should I do?

The first step is to always try to work through challenges together. Learn more in these helpful articles for students and employers.

Can AI be used for projects?

Yes, AI can be a useful tool, unless instructed otherwise by the employer. All projects must encompass 60 hours of work, and you must upload deliverables and working documents to demonstrate completion, even when AI is employed.

What if the project requires more than 60 hours of work?

If a project reaches 60 hours, it is considered complete, and students are not required to exceed this limit. If you wish to continue working with the student, you can have them apply to another project to complete an additional 60 hours.

What is Riipen looking for when evaluating projects as part of payment processing?

Please view our help article: Complete your Level UP project to view our evaluation process.

How could my Level UP experience help me find a job?

See our blog on how you can leverage Level UP projects as part of your job search.

Payment FAQs

How are students paid?

After completing a project $1,400 will be deposited directly into your bank account. Read more about this here.

How long does it take to get the $1,400?

Typically up to 21 business days after project completion.

How can I get paid for my work sooner?

To receive payment within our standard billing cycle, please ensure that your project fulfills all of our payment requirements. We are unable to expedite payment for individuals to maintain fairness and equality in our practices.

Is the $1,400 payment reserved once a team is matched with a project?

No, the payment is only reserved for active projects meeting specific criteria. More information can be found in the Team States article.

What tax documents do I receive?

You'll receive a T4A tax form and can request a verification letter if needed. Read more here. Know that you will receive your T4A for the year that you received payment, which could be different from the year that you completed the project.

Does the $1,400 payment apply to projects done off the Riipen platform?

Riipen prohibits any work from being conducted off the platform until a student is matched to a project and initiates it officially by clicking the "start project" button.

What if the employer doesn't provide feedback? Will I still get paid?

While employer feedback is crucial for payment, it is not mandatory. If the employer hasn't given feedback, the Level UP team will review your submission five weeks after receiving it. During this period, we'll send reminders to your employer to complete feedback and help expedite the payment process.

Still have questions? Reach out to us via chat in the avocado found in the bottom right-hand corner of your screen.

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